This course identifies common tools, technology and technique used in the Tourism and Hospitality industry. It includes an overview of the applications or systems composed of technical processes, methods, functions in the workplace. These applications and systems include those used in (1) an organization's internal functions, (2) business to business operations (including operation with suppliers) and (3) business to consumer transactions. The goal is to expose students to different applications so he/she can identify, learn, analyze and understand available devices and solutions, from which they can select the one/s that is the most appropriate for the business function. Topics covered: how to utilize information technology applications; how to use various communication channels in dealing with the guests and colleagues; how to access electronic-based data; how to perform administrative and clerical procedures; how to receive and process reservations; how to source and to provide destinations; how to produce applicable travel documentation, etc. The student will also learn to appreciate the impact of technological innovations to the economy, the industry, the organization's business model and to specific functions/ operations of the organization's business model and to specific functions/ operations of the organization. This will also ensure that the students will also know the value of including tools and technology in its business strategy.
- Teacher: FELICIANO KEVIN III PAMITAN